Terms of Service

Last updated: May 2026

1. Introduction

These Terms of Service govern the use of the website, software platform, applications, integrations, and related services provided by Intelligence Software Ltd.

By using our services, you agree to these Terms.

If you do not agree to these Terms, you should not use the services.

2. Company Information

The services are provided by:

Intelligence Software Ltd
Company Registration Number: NI053852, registered in Northern Ireland, United Kingdom
Website: https://www.intel-sw.com

3. Services

Intelligence Software Ltd provides CRM, recruitment, applicant tracking, communication, workflow, automation, AI-assisted, and related business software services.

We may update, improve, modify, suspend, or discontinue parts of the services from time to time.

4. User Accounts

Users are responsible for:

  • maintaining the confidentiality of account credentials;
  • ensuring account information is accurate;
  • all activity carried out under their accounts.

Users must notify us promptly of any unauthorised access or security concerns.

5. Minimum Age

The services are intended for business and professional use only.

Users must be at least 18 years old to create accounts or use the platform.

6. Acceptable Use

Users must not use the platform:

  • unlawfully;
  • fraudulently;
  • to distribute malicious software;
  • to send spam or unlawful communications;
  • to infringe the rights of others;
  • to interfere with platform security or operation.

Users are responsible for ensuring that their use of the platform complies with all applicable laws, including:

  • data protection laws;
  • employment laws;
  • anti-spam laws;
  • electronic communications regulations.

7. Customer Responsibility for Data

Customers are responsible for ensuring that they have a lawful basis for collecting, storing, processing, and communicating personal data using the platform.

Customers are also responsible for ensuring that:

  • mailbox credentials are lawfully obtained;
  • use of IMAP or mailbox integrations complies with organisational policies and applicable laws;
  • appropriate notices and consents are provided where required.

Intelligence Software Ltd does not control the legality, accuracy, or ownership of customer data entered into the platform.

8. Email and Third-Party Integrations

Certain features rely on third-party services including:

  • Google Workspace and Gmail;
  • Microsoft 365 and Microsoft Graph;
  • IMAP and email service providers;
  • artificial intelligence and automation providers.

Users authorise these integrations at their own discretion.

Continued functionality may depend on:

  • valid third-party accounts;
  • ongoing permissions;
  • third-party API availability;
  • continued support from third-party providers.

We are not responsible for interruptions, restrictions, suspensions, API policy changes, or functionality changes imposed by third-party providers.

9. Artificial Intelligence Features

The platform may include AI-assisted functionality.

AI-generated outputs:

  • may not always be accurate or complete;
  • are provided for assistance purposes only;
  • should be reviewed by users before being relied upon.

AI-generated outputs must not be used as the sole basis for legally significant decisions, including recruitment or employment decisions, without appropriate human review.

The platform does not provide legal, recruitment, financial, employment, or professional advice.

Users remain fully responsible for decisions, communications, and actions taken using AI-generated outputs.

10. Data and Backups

We implement reasonable technical and organisational measures designed to protect customer data and maintain system backups.

However:

  • no online system can be guaranteed to be completely secure or error-free;
  • customers remain responsible for maintaining appropriate internal business continuity arrangements where necessary.

Backup data is retained for limited periods in accordance with our Privacy Policy.

11. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

The services may occasionally be unavailable due to:

  • maintenance;
  • updates;
  • technical failures;
  • third-party outages;
  • security incidents;
  • internet disruptions;
  • events outside our reasonable control.

12. Events Outside Our Reasonable Control

We shall not be liable for delays, interruptions, or failures caused by events outside our reasonable control, including:

  • internet outages;
  • cyberattacks;
  • failures of third-party providers;
  • industrial disputes;
  • natural disasters;
  • acts of government;
  • power failures;
  • telecommunications failures.

13. Intellectual Property

All software, branding, designs, documentation, and platform content remain the property of Intelligence Software Ltd unless otherwise stated.

Users are granted a limited, non-transferable right to use the services in accordance with these Terms and any applicable licence agreement.

14. Fees and Subscriptions

Where applicable, users agree to pay all licence fees and subscription charges associated with the services.

Failure to pay fees may result in suspension or termination of access.

15. Suspension and Termination

We may suspend or terminate access where:

  • fees remain unpaid;
  • these Terms are breached;
  • unlawful or abusive activity occurs;
  • continued access creates legal or security risks;
  • required by law or third-party providers.

Users may stop using the services at any time subject to any contractual commitments.

16. Customer Data Following Termination

Following termination of services, customers may request export of their data for a period of up to thirty (30) days following termination, subject to:

  • applicable legal obligations;
  • the terms of the applicable customer agreement;
  • all outstanding fees being paid where permitted by applicable law.

After the applicable retention period, customer data may be securely deleted from live systems and backups in accordance with our retention policies.

17. Security Disclaimer

While we implement reasonable technical and organisational security measures, no online platform, software system, or method of electronic transmission can be guaranteed to be completely secure.

Users acknowledge and accept the inherent risks associated with internet-based services.

18. Indemnity

Customers agree to indemnify and hold harmless Intelligence Software Ltd, its directors, employees, and contractors from any claims, damages, liabilities, costs, or expenses arising from:

  • unlawful use of the platform;
  • breach of these Terms;
  • infringement of third-party rights;
  • customer data uploaded or processed through the platform;
  • customer communications sent using the platform.

19. Limitation of Liability

To the fullest extent permitted by law, Intelligence Software Ltd shall not be liable for:

  • indirect or consequential losses;
  • loss of profits;
  • loss of revenue;
  • loss of business opportunities;
  • loss of goodwill;
  • loss of data.

Our total liability relating to the services shall not exceed the total licence fees paid by the customer during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

20. Warranties Disclaimer

The services are provided “as is” and “as available”.

Except where prohibited by law, we make no warranties or guarantees regarding:

  • uninterrupted availability;
  • compatibility;
  • fitness for a particular purpose;
  • accuracy of AI-generated content;
  • operation of third-party integrations.

21. Privacy

Use of the services is also governed by our Privacy Policy.

22. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of Northern Ireland.

The courts of Northern Ireland shall have exclusive jurisdiction in relation to any disputes arising from these Terms or the use of the services.

23. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on our website with the revised effective date.

Continued use of the services after updates constitutes acceptance of the revised Terms.

24. Contact Us

Intelligence Software Ltd
Northern Ireland
Company Registration Number: NI053852
Website: https://www.intel-sw.com